FAQ

Frequently Asked Questions

Find answers to common questions about using 5km

All

Getting Started

Location & Search

Products & Prices

Shopping List

Stores

Contributing

Reviews & Ratings

Settings & Preferences

Account & Privacy

Technical & Troubleshooting

Features

About & Support

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FAQ

What is 5km?

Do I need to create an account?

How do I set my location?

What is the search radius?

Can I search in multiple locations?

How do I search for products?

What does "Nearby" toggle do?

How accurate are the prices?

What does "verified" mean?

Why are some products marked as "unbranded"?

How do I see price history?

What is the Shopping List?

How does shopping optimization work?

Can I compare prices across stores?

Can I share my shopping list?

How do I find stores near me?

What store information is available?

How do I add a new store?

Can I save favorite stores?

How do I contribute price information?

What can I contribute?

What are contribution points?

How do I add a missing product?

How do I leave a review?

Can I edit or delete my review?

What is the price vs distance balance?

What does "Use Location-Based Filtering" do?

How do I change my search radius?

Can I use the app in dark mode?

Is my location data saved?

How do I delete my account?

Can I use the app offline?

Why aren't any stores showing up?

The prices seem outdated. What should I do?

I found incorrect information. How do I report it?

The app isn't loading. What should I try?

What are categories for?

How do price alerts work?

What is the Trust Score?

Is 5km a delivery service?

How do you make money?

How can I contact support?

Can I suggest a feature?

Still Have Questions?